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FAQs

Where are you located?

JBC Signs.com is the real deal, we aren’t just a middle man who outsources our manufacturing to other companies. We ARE the manufacturer! We are located in sunny Anaheim, California 10 minutes from Disneyland. All of our orders are printed and shipped from our address: 2535 W. Via Palma, Anaheim, CA 92801

How do I place my order?

First, choose the material you would like your sign to be made of. Next, input your size followed by all the customizable options your sign can have. After you select all the customizable options for your sign go ahead and upload your artwork and add the item to your cart. Proceed to checkout and enter all your payment information. Finally, submit your order and sit back and relax. We’ll take it from here.

Can I cancel my order?

Yes, you can cancel your order up until the time it is printed. Our typical production time is within 24-48 hours so you’ll need to be quick about requesting a cancelation nevertheless, our customer service reps are standing by and ready to help you at a moments notice

Do you do large volume orders?

Yes, we specialize in larger volume orders. Even though you can order as little as 1 item, we’ve done thousands of orders for larger corporate clients shipping across the world. 

Can you drop ship to multiple locations?

Yes, after placing your order reach out to one of our customer service representatives via phone, email, or chat and them know of your requirements. Send us a list of the addresses and the quantities of signs you would like each location to receive and we’ll take care of the rest. Additional fees may apply, contact one of our customer services representatives for more information.

Do you work with government organizations?

Yes, we work with municipal, state, and federal governments all across the US. We are very familiar with government and military procurement procedures and have extensive experience handling them, including shipping orders to military bases all over the globe. 

Do you offer fulfillment services?

Yes, we are a full-service manufacturer and fulfillment center. If your order needs additional fulfillment services such as special packaging, kit building, or any other special request please let us know and we will be glad to help.

Do you offer terms for purchase orders?

Yes, we do offer terms for many of our customers however, there are some restrictions including but not limited to, having a previous purchase history totalling more than $2500, place a minimum of 5 orders per year totalling more than $2500 per order, and submit a credit application. 

Do you price match?

Yes, if you find a better price for the same item, same size, same options please send us your quote and we will be glad to match or beat it. JBC Signs.com isn’t a middle man drop shipper. We are the real deal, we manufacture all of our products in Anaheim, California allowing us to keep our costs low and quality high.

Do you accept resale certificates or tax exempt orders?

Yes, after placing your order send us a copy of your resale or tax-exempt certificate and our accounting department will remove the tax from your order. 

Do you offer custom signs not listed on your website?

Yes! Custom projects are our specialty. We’ve been manufacturing custom signage and retail displays and holders for 35+ years. We have a dedicated team of staff that have been in the industry for decades and understand the unique nature of each project. If you don’t see something that fits your needs EXACTLY please reach out to us and our team will gladly investigate how we can make your vision a reality.

Do you have color-matching options?

Yes, we use color spectrophotometers to measure color using science and data instead of opinions. If your brand or design calls for a very specific color such as Coca-Cola Red or Facebook Blue please let us know and we will make sure the color of your signs are printed accurately and consistently. The fee for this is $100 per color, per substrate, per order.

What types of files can I use for my design?

We can accept a variety of files including but not limited to PDF, AI, EPS, JPG, PNG, TIFF, SVG. For the best quality prints you will want to provide your artwork in a vector format. These would include files with the following extensions (.ai, .eps, .pdf) These file types allow us to scale your design as large or small as you want without reducing the quality. Other file types like .jpg, .png, .tiff are limited on their resolution. Higher resolution files of this type can be printed in high quality however, problems can creep up if lower resolution files need to be scaled up in size. If you have any concerns about your design or want to find out if your file will print in high quality, feel free to reach out to one of our customer services reps and they will review your artwork free of charge.